Your Privacy at KlyqGo — Quick

Summary

Your privacy matters to us!

At KlyqGo, a subsidiary of FastDel Ltd, we take your privacy seriously. This short summary explains

how we handle your personal information when you use our app or website to order food.

We follow the Ghana Data Protection Act, 2012 (Act 843) to make sure your data is safe and used

fairly.

If anything here differs from the full policy, the full policy applies

What we collect

We only collect what we need to get your food to your doorstep:

 Your basic details: Name, phone number, email address and delivery address

 Your orders: What you buy, your favourite restaurants, any special requests and order history.

 Your location: With your permission, we use your GPS to help riders find you faster.

 Your payment info: We pass this securely to our payment partners – we never store your full

card details on our systems.

 Device & usage data: Basic info like your phone type and app activity, to help us improve it.

 ID/vehicle info (if you're a delivery partner) or business info (if you're a vendor)

Why we collect it

 Create and manage your KlyqGo account.

 To take, prepare, and deliver your orders

 Send order updates (like "your rider is on the way!").

 To process payments

 To keep your account secure and prevent fraud

 Send you promotional offers, if you opt in, promotions

 Help our customer support team assist you when you reach out

 Improve the app and make it faster and user friendly.

 To meet our legal obligations in Ghana

Who we share it with

We only share to make your order happen:

 The delivery partner and restaurant/vendor handling your order

 Payment processors (e.g., mobile money, card providers)

 Service providers who help us run the app (hosting, SMS, support tools)

 Authorities, only when required by Ghanaian law

**We never sell your personal data to anyone**

How we protect it

We use strong security measures, including encryption (scrambling your data so only we can read it),

access is restricted to those who need it, and regular security checks to protect your information from

hackers or misuse.

How long we keep it

Only as long as needed to provide the service or as required by law — after that, it's deleted or

anonymised.

Your rights

Under Ghana's Data Protection Act, you have full control over your data. You can:

 Ask what data we hold about you

 Ask us to correct it at anytime

 Ask us to delete it (where we're not legally required to keep it)

 Opt out of marketing messages at anytime

 Withdraw consent for location or other optional data use

 Lodge a complaint with the Data Protection Commission of Ghana if you're unhappy with

how we've handled your data

To use any of these rights, contact us at privacy@klyqgo.com or through the Help section in the app

we'll get back to you within 30 days.

Questions?

If you have any questions, please reach out to our Data Protection Officer:

Email: privacy@klyqgo.com

Address: 100 King Takie Tawiah Ave, Tantra Hill, Accra. Ghana

Governed by Ghana's Data Protection Act, 2012 (Act 843). Last updated 20.07.2026.